Shopify App Store workflow
Install, embedded UI, order context, guarded action, and webhooks are covered by live-review UAT evidence.
Ecommerce AI + Helpdesk
AI customer support that shows its work.
aserva answers product, order, and policy questions from your live store data, and keeps risky changes behind your team’s approval.aserva helps shoppers buy and resolves everyday issues using your live product, order, and policy data. Grounded answers show the sources behind them, and refunds, exchanges, and account changes stay behind your team’s approval.
Verified capability
We publish what we have proven, and what we have not.
Most support vendors publish an automation rate. aserva publishes a capability status per surface, including the channels still waiting on evidence, so you can check the claim before you trust the product.
Approval-gated commerce actions
Refunds, cancellations, order edits, and discounts stay behind merchant approval rules.
WhatsApp, voice, and billing
Each stays published as not yet proven until it clears its own gate: live delivery and takeover for WhatsApp, call-quality evidence for voice, and checkout reconciliation for billing.
Free AI support scan
Know what your AI can handle before you put it in front of customers.
Paste your store URL. See what aserva can answer today, what information is missing, and the first support job worth automating.
aserva readiness report
Sample output from a commerce support scan
Readiness split
72
Safe-answer score
Answerable72%
Needs source fix18%
Approval-only10%
Answerable now
Where is my order? Does this fit? Can I return it?
Customer-facing answers where product, order, and policy evidence is clear enough.
Needs source fix
Conflicting policy copy or thin product facts
The scan points to the exact pages or product fields that would make AI guess.
Approval required
Exchange, address edit, discount, refund
aserva can prepare the action, but the merchant keeps the final click.
Do not automate
Identity mismatch or unsupported promise
Blocked paths stay visible so the team knows what must be handled by a person.
First recommended workflow
Product advisor + exchange preview, with approval on risky edits.
Priority 1 of 3High support volumeLow action risk
Inspectable by design
See why aserva gave that answer.
Open any reply to see the product facts, policies, and order details behind it, and what aserva refused to guess.
Evidence trace01 / 04
Request understood
Turn the shopper's words into the exact checks the answer needs.
Evidence
Intent: delivery + exchange
Control
No answer sent yet
01
02
03
04
Product tour
Follow a customer question from the first message to the right next step.
Watch as aserva checks the store details, prepares a reply, and shows whether your team needs to approve the next step.
Catalog + policy
Fit assistant
Is this size in stock, and can I exchange it if it does not fit?
Size guideVariant stockExchange rulesDelivery window
Guided answer
Recommend the right size, explain exchange eligibility, and keep unsupported promises out.
AI Agent + Helpdesk
Give every customer a helpful answer, based on your product details, order history, policies, and past support conversations.
aserva brings the relevant store and customer details together before it answers, so shoppers are not bounced between disconnected systems.
Scan my store01
AI Support Agent
Answers common product, order, return, and policy questions from store context.
02
Shopping Assistant
Guides fit, stock, compatibility, delivery, warranty, and buying confidence before checkout.
03
Helpdesk Inbox
Keeps chat, email, SMS, WhatsApp, voice, orders, and customer context in one support view.
04
Store Scanner
Maps answerable questions, missing facts, risky actions, and the first workflow to launch.
05
Action Approvals
Keeps refunds, exchanges, discounts, address edits, and exceptions behind review.
06
Channel Expansion
Moves from one proven workflow into web chat, email, SMS, WhatsApp, and voice.
Commerce categories
A clothing shopper and a subscription customer need completely different help.
Choose your industry to see the questions customers ask, the information aserva checks, and the actions your team keeps under review.
Explore all industriesActive category
Clothing & Apparel
Customer moment
Does this fit, and can I exchange it before the event?
Sources
Size guide, variant stock, delivery cut-off, and exchange policy.
Safe move
Recommend the size and prepare an exchange preview only when stock and policy agree.
Fit + exchangeClothing & ApparelSizing, fit, exchanges, delivery promise, return eligibility.Size guide + variant stockBrief shown aboveShade + claimsBeauty & CosmeticsShade match, ingredients, routine guidance, allergy-safe wording.Ingredients + reviewsHover for briefRenewal + saveSubscriptionsSkip, pause, address change, renewal anxiety, retention saves.Plan state + renewal dateHover for briefFreshness + deliveryFood & BeverageFreshness, delivery timing, ingredients, replenishment.Delivery rules + reorderHover for briefCompatibility + warrantyConsumer ElectronicsCompatibility, warranty, setup, troubleshooting, returns.Specs + warranty pathHover for briefConcierge + trustLuxury & JewelryHigh-intent consultation, authentication, concierge handoff.Trust proof + human pathHover for briefFit + freightHome & GardenCompatibility, installation, bulky shipping, warranty.Dimensions + shipping rulesHover for briefEducation + boundaryHealth & WellnessSafe product education, eligibility, subscriptions, trust.Claims boundary + policyHover for brief
Credibility model
No black box. See what aserva checked before it replied.
Every workflow shows the store details behind the answer, the action being prepared, and when a person needs to take over.
Model layer
Strong AI without loose promises.
Answers stay grounded in store context, policies, and approval rules before actions expand.
Source path
Commerce data stays at the center.
Orders, products, policies, tickets, and customer state become the operating truth.
Action control
Risky moves wait for approval.
Refunds, exchanges, address edits, discounts, and exceptions can stay behind human review.
Rollout path
Expansion follows evidence.
Start with one trusted workflow, prove it, then widen channels and action scope.
Pricing
Start at $29. Upgrade when the workload proves it.
Every plan starts with a 7-day free trial. No credit card required. Save 20% with annual billing.
Compare all featuresStarter
$29/mo
1,000 AI conversations each month
Prove the inbox, widget, and knowledge base with one operator.
Growth
Best first upgrade
$79/mo
3,000 AI conversations each month
Add more stores, channels, analytics, and escalation workflows.
Scale
$149/mo
15,000 AI conversations each month
Run higher volume with unlimited seats and dedicated launch support.
Optional after the core workflow
When chat is not enough, continue the same customer journey by phone.
Phone tools usually restart the conversation. aserva carries store context, approved policies, the call transcript, and human handoff into the same inbox. It handles safe questions and keeps refunds or sensitive changes under team control.
01
Prove the core
Connect store context, policies, and one trusted support workflow first.
02
Choose your number
Use a managed local number where available, or forward the number customers already know.
03
Test before launch
Check the call, transcript, allowed intents, and human handoff before customers use it.
Urgent order problems
Complex returns
High-intent buying questions
Safe commerce launch
Start with the support problem your team is tired of answering.
Scan your store, prove one useful support job, then expand from real customer results.